New Xerox Partnership Enhances Campus Printing

The Department of Information Technology is pleased to announce a new partnership with Xerox Corporation, a premier provider of comprehensive printing services and solutions. This collaboration follows a thorough review and aligns with the University’s ongoing commitment to delivering high-quality, efficient and cost-effective printing solutions to our students, faculty and staff. This initiative also aligns with the University’s strategic direction to advance operational efficiency, modernize infrastructure and promote responsible stewardship of campus resources.

Improved Experience and Sustainability 

Building on the University’s BluePrint program, the partnership with Xerox will simplify and modernize printing across campus. Upgraded devices will reduce wait times and improve reliability, while energy-efficient machines and default duplex printing will help minimize waste without compromising quality. The University community will benefit from Xerox’s advanced printing technology and responsive support, ensuring a more reliable and efficient experience.

Over time, users will be able to print from anywhere using online and mobile options, securely release jobs at any Xerox device on campus, scan directly to cloud platforms like OneDrive and SharePoint, and take advantage of ADA-compliant features that make printing easier for everyone.

Key Information & Next Steps 

Over the coming weeks, Xerox representatives will be on campus replacing printer ID tags and preparing devices for the changeover. Services from the previous print vendor will officially end on Friday, November 28, 2025, ensuring continuity throughout the transition. Printer upgrades for eligible devices are tentatively scheduled to take place during winter break, and departments will receive direct email notifications with details about timing and logistics.

In accordance with the University’s BluePrint policy, all print devices will be centrally managed by the Department of Information Technology in collaboration with Xerox. This approach reinforces secure release using University ID cards and standard configurations that reduce support costs and improve service delivery. 

To ensure consistent support, users experiencing any printer-related issues should contact the Technology Service Desk rather than the vendor. The Service Desk will coordinate all service and vendor assistance, streamlining troubleshooting and improving response times. Support is available 24/7 via support ticket, live chat, email at servicedesk@shu.edu, or phone at (973) 275-2222. When requesting service, please have the printer’s ID tag details available. To further assist users, new training guides will soon be introduced to cover tasks such as installing staples, printing envelopes and using advanced device features.

This transition represents a significant step forward in enhancing campus printing services, supporting teaching, learning and research through reliable technology and a more sustainable environment.

Categories: Science and Technology